Our Refund Policy
By placing an order with us, you acknowledge and agree to the terms set forth below.
1. Refund Eligibility
- Before Production Begins: If you cancel your order before production has started and materials have not been ordered, you will receive a full refund of the purchase amount. However, if materials have already been ordered specifically for your order, you will only be eligible for a partial refund, which will be determined based on the cost of materials already incurred.
- After Production Has Begun: If production has started but you wish to cancel your order, you will be entitled to a 50% refund of the total order value. This reflects the costs already incurred by the company for materials, labor, and processing.
- After Order Completion: Orders that have been completed and/or shipped are non-refundable. Once an order is shipped or produced, no refund will be issued.
- Flawed Goods: If the goods are flawed or defective in any way (e.g., printing errors, damaged products), you are entitled to a refund or exchange. All we ask is that you notify us before returning any goods to ensure that your return is handled quickly and accurately. Returns for flawed goods must be made within 15 days from receipt of the order.
2. Process for Requesting a Refund
To request a refund or return for defective goods, please contact us at info@infusedthreads.com with your order number and details of the issue. Refunds will only be processed upon confirmation of the cancellation or defect by us and are subject to the terms set out in this policy.
3. Refund Method
Refunds will be processed using the original payment method, unless otherwise agreed upon in writing by both parties. Please allow up to 15 business days for the refund to be processed and reflected in your account, depending on your payment provider’s processing times.
4. Amendments to Policy
We reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website or through direct notification to customers.
By making a purchase with us, you acknowledge and agree to abide by this Refund Policy.
Last Updated: 3/30/2025