Our Return Policy

By placing an order with us, you acknowledge and agree to the terms set forth below.

1. Quality Assurance

We takes pride in delivering high-quality products. Every order undergoes a thorough quality check and verification process before shipping to ensure accuracy in design, print, and product specifications. However, in the rare event that a mistake occurs on our part, we will accept returns as outlined in this policy.

2. Eligibility for Returns

We will only accepts returns if the mistake is due to an error on our part, including but not limited to:

  • Incorrect design, print, or customization that does not match the order details.
  • Defective or damaged products caused by production errors.
  • Incorrect item shipped (e.g., wrong size, color, or style).
 
3. Non-Returnable Items

We do not accept returns for the following:

  • Orders placed with incorrect details provided by the customer.
  • Customer errors in selecting sizes, colors, or designs.
  • Damage caused by improper use, washing, or handling after delivery.
  • Normal wear and tear.
  • Orders that have been shipped and damaged in transit (customers must file a claim directly with the shipping carrier).
 
4. Return Request Process
  • To initiate a return, customers must contact us at info@infusedthreads.com within 15 days of receiving the order.
  • Customers must provide their order number, a description of the issue, and clear photos of the product and defect.
  • If approved, return instructions will be provided. Unauthorized returns will not be accepted.

 

5. Resolution Options

If a return is approved due to an error by us, customers will be offered one of the following resolutions:

  • A replacement of the item at no additional cost.
  • A full refund to the original payment method.
 
6. Amendments to Policy

We reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website or direct notification to customers.

By making a purchase with us, you acknowledge and agree to abide by this Return Policy.

Last Updated: 3/30/2025