Our Shipping and Delivery Policy

When you place an order with us, you agree to the following shipping and delivery terms. This policy explains how we handle shipping and delivery for your purchases.

1. Order Processing and Production

• All orders are processed and produced in the order they are received. Processing time may vary depending on the volume of orders, item availability, and production complexity.
• Standard production time is 5-10 business days, excluding weekends and holidays. Production time depends on the order size and our current workload.
• Once production is complete, orders will be shipped via the selected shipping carrier at checkout.

2. Shipping Methods and Delivery Times

• We offer various shipping options through third-party carriers. Estimated delivery times depend on the carrier and shipping method chosen at checkout.
• We are not responsible for shipping delays caused by the carrier, weather conditions, natural disasters, or other unforeseen circumstances.

3. Shipping Fees

• Shipping costs are calculated at checkout based on the shipping method, destination, and package weight.
• Customers are responsible for all applicable shipping fees, including duties and taxes for international orders.

4. Shipping Damage and Lost Packages

• We are not responsible for any damage, loss, or delays that occur during shipping. Once the order leaves our facility, ownership and risk transfer to the shipping carrier.
• If your package arrives damaged, you must file a claim directly with the shipping carrier. We recommend inspecting your package upon arrival and documenting any damages for claim purposes.
• For lost or undelivered shipments, customers should contact the shipping carrier first. If additional assistance is needed, you may reach out to us at info@infusedthreads.com.

5. Order Tracking

• A tracking number will be provided once your order has shipped. 
• Customers are responsible for monitoring their shipments and addressing any issues directly with the shipping carrier.

6. Incorrect Shipping Address

• Customers are responsible for ensuring that the shipping address provided at checkout is correct. Infused Threads is not responsible for orders shipped to incorrect addresses provided by the customer.
• If an incorrect address is provided and the order has not yet shipped, contact us immediately at info@infusedthreads.com to request a correction.

8. Amendments to Policy
We reserves the right to modify or update this policy at any time. Any changes will be effective immediately upon posting on our website or direct notification to customers.

By placing an order with us, you acknowledge and agree to this Shipping and Delivery Policy.

Last Updated: 3/30/2025